Finding the right balance of IT best practice management for your organisation is one the biggest challenges most CIO's will face. The business is now more IT savvy than ever before and not just with the technology. The days of "the business line" accepting a second rate offering from their IT vendors both internal and external are long gone.

The demand for governance from the senior execs is getting greater. Areas under fire include

• Service Level Management
• Software and License Management
• Service Mapping
• Problem and Availability Management
• Capacity Management
• Application of risk decision making

ITIL, TOGAF, COBIT, and a flurry of other standards are at the forefront of best practice, but commonly its not a one size fits all answer.

ITQSM brings to the market a fresh approach for resolving many of the issues as they apply to enterprise IT environments.